Refund Policy
REFUND / RETURN POLICY
We want customers to have a clear and fair process for requesting returns and refunds.
RETURN REQUESTS
You may contact us to request a return within 30 days after delivery of your order.
To request a return, please email support@lumiveelle.com and provide:
- Your order number
- The email address used for the order
- The reason for the return
- Photos of the product and packaging where relevant
Please contact us before returning any item. Returns sent without contacting us first may not be accepted or may experience delays in processing.
RETURN ELIGIBILITY
To be eligible for a return, an item should generally be in the same condition in which it was received and should include its original packaging where reasonably applicable.
For hygiene and safety reasons, certain opened, used, or otherwise non-resalable personal-care products may not be eligible for return, except where the product is defective, damaged, incorrect, or where applicable law requires otherwise.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@lumiveelle.com and provide your order information and relevant photographs.
We will review the issue and provide an appropriate solution where applicable.
REFUNDS
After an eligible return is received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
SHIPPING COSTS
Unless otherwise required by applicable law or agreed by us because an item was damaged, defective, or incorrectly supplied, original shipping charges may not be refundable.
Return shipping costs, where applicable, will be communicated during the return process.
CANCELLATIONS
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
CONTACT US
For return or refund questions, contact:
Email: support@lumiveelle.com
Tel: +86 152 7892 2907
Company Information
Lumiveelle is operated by Huaihua Lvcifang Luggage Co., Ltd.
Company Name: Huaihua Lvcifang Luggage Co., Ltd.
Address: Room 505, 5/F, Building 17, North Zone, Phase I, Industrial Transfer Demonstration Park, International Land Port Economic Development Zone, Hexi Subdistrict, Hecheng District, Huaihua, Hunan, China
Email: support@lumiveelle.com
Tel: +86 152 7892 2907